Appletree Medical Centre - NEC SV9100

EBT & NEC communications ease the pain of lengthy call queues and stressed staff at busy medical centre

As with any medical practice, Monday mornings were manic with a rush of phone calls and a stream of patients trying to get through.

‘The patients sometimes struggled to get through, and when they did it cost them more money as it was an 0844 number which we were tied into,’ says practice manager Stephen Leather. ‘The staff were also under a lot of pressure.’

EBT listened and understood the challenges that the surgery faced. ‘They recognised the difficulty of implementing a new call system in a General Practice environment where service has to continue without interruption.’ Says Stephen

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JT Recruit

RECRUITMENT FIRM FINDS NEC UNIVERGE®360 JUST THE JOB

The company has three offices in Derby, Mansfield and Loughborough. JT Recruit MD Jon Thompson was looking for a solution which brought the three sites closer together from an operational perspective. He also required his staff to be within easy contact of each other, and for them to share the company’s new client database.

“We were bringing in new recruitment software that meant we needed a telephone system that was compatible across all three sites,” says Jon, who also wanted to review his employees’ telephone usage and activity in order to be able to react quickly to day-to-day recruitment requirements.

“The challenge was to implement a new telecommunications system in a structured way for all offices in conjunction with the company’s new IT infrastructure and database system,” says Steve Hogan of EBT Communications.

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Kocher & Beck

NEC SV8100 provides improved communications across manufacturer’s UK operation

The UK arm of the organisation is based in Leicestershire, and as the business continued to expand, the firm realised that its existing telephone system was struggling to cope with their demands. “The system was quite old, locking up a lot, and calls failed intermittently,” explains Kocher & Beck IT Manager, Alex Johnson. “Our main requirement was reliability.” Kocher & Beck decided it required additional telephone extensions and more flexibility from their telephone system. So the company asked existing communications partner EBT Communications to replace the old NEC DXE setup with a new telecommunications system that had the capacity for future growth, alongside the flexibility of cordless communication. It wanted its staff to be easily contactable within the business, and for all employees to have the same access to the advanced telephony features.

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