instant call management for smart businesses Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service.
The service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website
Use the service to effectively manage everyday calls, to enable employees to work more flexibly or as a robust business continuity solution
The entire service is designed to be jargon-free, intuitive and to enable you to become very productive, very quickly
Everything is online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features
No set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation
Choose the best Inbound service to suit your business:
Ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.
Suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.
Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.
Provides high-level assurance and control over inbound calls, ensuring they are always answered, regardless of the circumstances. For added peace of mind, 10,000 minutes are included for a fixed monthly fee. The service can be accessed via a secure website or through an easy-to-use mobile app available for use on Android, iOS (Apple), Windows Mobile or BlackBerry devices.
Many of our customers enjoy the comfort of custom disaster recovery plans on their Inbound number service.
These will allow your business to continue taking calls in the event of a wide range of disaster scenarios.
Speak to us today to find out how we can ensure that customers are able to get through to you come rain or shine.
