What's new with MyCalls
Instant, visual access to your business-critical communications
MyCalls new Enhanced Reporting makes call management across your entire company more visual, more dynamic and more effective than ever!
New enhanced reporting for MyCalls Call Manager, Call Recorder & Call Centre
Report Summaries
A snapshot of the key reporting data found within a report
Drill Down Reporting
From a high level report, break down into greater detail via hyperlinks
Charts
Bar charts and pie charts can be displayed
Un-Returned Calls Reporting
Important un-returned calls can now be reported against
Call Playback Through Reports (MyCalls Call Recorder)
Calls can be played back through reports
Custom / Vertical Reports
Make your own bespoke reports
Real-Time Windows
Generate reports from your real-time reports / wallboards with up to 1 week historical reports available
Other key MyCalls features
PRESENCE
For MyCalls Manager, Desktop & Operator Console
Provides a bird’s eye view of your colleague’s availability & status activity
Microsoft Outlook integration
Presence status can be set remotely from a number of devices PC, tablet & smartphone
IM (INSTANT MESSAGING)
For MyCalls Manager, Desktop & Operator Console
Internal messaging ideal for quick responses
Private or group chats
IM history can be logged
PREDICTIVE ABANDONMENT
For MyCalls Call Centre
Intelligently analyzes call trends & predicts call
ABANDONMENT RATES
Enables managers to deal with call traffic spikes
STOP/START RECORDING
For MyCalls Call Recorder
Stop/Start recording for security compliancy with credit card payments over the phone
MyCalls Operator Console
For many companies the receptionist or operator plays a pivotal role in the day to day running of the business. Your receptionist often provides the first contact your customers experience, needs to be organised, professional and friendly whilst dealing with heavy call traffic.
Give us a Call
0800 840 41 81
