UNIVERGE BLUE
Simple, flexible, effective… cloud-based Unified Communications
Simple, flexible, effective… cloud-based Unified Communications
UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps easily manage team communications and collaboration.
Allows mobile devices to become part of the CONNECT phone system
Increases workforce flexibility with any device accessibility
Integrates chat, text messaging, video, screen sharing, file sharing
Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without actually being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go.
With so many employees now hybrid working, splitting their time between working from home and the office, it’s time to make the business changes needed to ensure your employees are satisfied and have the tools they need to get work done from any setting – in the office, hybrid or remote.
UNIVERGE BLUE CONNECT BRIDGE allows you to expand your existing NEC SV9100 phone system while extending advanced cloud-based features to wherever your employees are via mobile and desktop apps.
By adding Connect Bridge, you can add the capability of flexible working to your team whilst protecting your central NEC phone system investment.
Calls made to your NEC deskphone will also deliver calls simultaneously to your mobile and desktop apps, enabling communications on the move.
For outbound calls, use your deskphone, desktop app, tablet or mobile for maximum flexibility.
Retain your existing published telephone numbers and extensions.
Connect Bridge requires no physical hardware and is easy to deploy and can be added to only those users that require flexible working tools.
With the added benefits of Connect’s built-in Video Conferencing, Chat and File Sharing tools, NEC system users benefit from even more enhanced features.
Ask us about flexible working on your NEC telephone system.
The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere.
Find the UNIVERGE BLUE CONNECT Mobile App in the Google Play™ Store or Apple® App Store
Log into CONNECT using just your company email credentials.
Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.
Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.
The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls, and share files—all from one application.
Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.
One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.
NEC UNIVERGE BLUE CONNECT is a fully integrated cloud-based unified communications platform for any size business. NEC believes that tools facilitate communications, but people are the center of all communications and with effective communication tools people can be more productive and connected. These communications tools should be easy-to-use, high-performing, dependable, and stress-free so that you can focus on what is being communicated and not the tool itself.
UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s five pillars of a Stress-Free Cloud Experience.
UNIVERGE BLUE incorporates all your business communication and collaboration methods and devices into one integrated, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNIVERGE BLUE includes:
PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.
With the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your UNIVERGE BLUE devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.
The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls, and share files—all from one integrated application. Available as a downloadable app for PC or Mac®.
The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device, and manage voicemails all from one application—anytime, anywhere.
NEC UNIVERGE BLUE preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.
UNIVERGE BLUE phones are plug-and-play, delivered pre-configured to work seamlessly with UNIVERGE BLUE services. No technical expertise or technician is required. UNIVERGE BLUE Phones include multiple manufacturer models, with several models to choose from to meet any business need.
UNIVERGE BLUE CONNECT virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.
Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more.
UNIVERGE BLUE desk phones and applications include real-time presence - the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The UNIVERGE BLUE CONNECT desktop and mobile apps display status availability information alongside each contact in the Active Directory.
Use HD video conferencing to organize face-to-face meetings which help to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees.
Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices, and sharing activities.
UNIVERGE BLUE MEET brings workers together, enhancing group meetings for both colleagues and customers
Integrates audio, video, and screen sharing into an easy-to-use cloud-based video conferencing platform.
Collaborate easily with instant or scheduled group sessions.
Virtual sharing of expertise for maximum efficiency and to achieve results.
Increase workforce productivity with intuitive communications tools, such as messaging to video transfer, one-click screen sharing, and in-meeting chat.
HD video: 720p HD video conferencing with up to 4 web-cams for ESSENTIALS package and 30 for PRO and PRO PLUS
Audio: Conference call numbers and PINs are provided, so participants can join by phone or computer
Screen sharing: Share your screen for more interactive meetings
Screen annotation: Meeting participants can call out important points on a shared screen in real-time during a meeting
Unlimited meeting durations
Meeting transcripts and insights: Meeting hosts can transcribe recorded meetings and AI technology automatically identifies actionable items
Notes: Capture meeting notes in real-time. Notes are automatically sent to all meeting participants
Remote control: Give participants direct control of your keyboard and mouse so you can collaborate better together
Customize: Change the look and feel to your own branding
Record: Easy one click, unlimited recordings of all your meetings
Upgrade to MEET WEBINAR and support from 100 to 1000 attendees and get added capabilities such as registration pages, email reminders, live polls, and emojis to gauge audience reactions.
Deliver the ultimate customer experience with a full-featured Omni-channel Contact Center solution. For sophisticated contact center needs that delivers exceptional performance – bolstered by built-in omni-channel, custom integrations,inbound/ outbound capability, scheduling management, workforce optimization, and much more.
Built-in Omni-Channel includes voice, Outbound Voice capabilities, SMS, chat, and email queues
Desktop & Web Application – single pane of glass for voice, chat, email, and SMS queues
Managers can see active calls, agents’ statuses and can monitor/whisper/barge agent’s calls
Skills-, geo- and rules-based routing
Scheduled & custom reports
Queued call-backs & voicemails
Customizable IVRs let you map out call flow to deliver efficient routing and resolutions
Report Scheduling
Routes calls according to Administrator specifications: Last Agent, Preferred Agent, etc
Call Recording and Screen Recording
Structured, consistent feedback via Evaluator Screen recording
Dynamic Notifications for outreach campaigns via voice
Schedule Manager helps optimize your workforce and balance staff resources against demand
Get in contact!